Refund and Returns Policy

REFUND POLICY

We have a 30-day refund policy, which means you have 30 days after receiving your item to request a refund.

Refunds

If you are dissatisfied with your product and/or something is missing from your package, please contact us at info@truegrindcoffee.com and we may, in our sole discretion, issue a credit and/or refund to your User Account.  Unless otherwise provided by law or by a particular offer from us, all purchases are final and non-refundable.  We may, in our sole discretion, issue a credit and/or refund to your User Account.

We will notify you and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

You can always contact us for any return question at info@truegrindcoffee.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, custom products (such as special orders or personalized items).  Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.